Return Policy

We will accept returns if the item that we sent you is

a: Not the item that you ordered on the site
b: Damaged in transit
c: The item is faulty

Please email us (info@prehistoricsounds.com.au) or call us (0402 206 701) prior to sending items back.

If the issue relates to these three reasons we will pay the return postage and send you a postage label.

If you have changed your mind we will accept returns on unopened, unused LPs, but the buyer will be responsible for return shipping costs and only the product cost will be refunded.

Please email us (info@prehistoricsounds.com.au) or call us (0402 206 701) prior to sending items back.

Claims after 30 days will not be accepted.

Refunds can be either store credit or funds in the original way they were paid.

Shipping Policy

 

COVID-19 Update (MAY 2020)
For overseas customers, please be aware there are significant delays to deliveries by DHL due to shortage of flights to and from Australia. 8 weeks is not an unusual timeframe for delivery at the moment. Any questions please don't hesitate to ask.

Within Australia

CD / 7" shipped Australia Post to Australia Up to 250g (no tracking) - $5.00 AUD

CD / 7" shipped Australia Post to Australia Up to 500g (with tracking) - $10.00 AUD

 

12" shipped Australia Post (with tracking / under 500g) to Australia - $8.95 AUD

12" shipped Australia Post (with tracking / over 500g but under 1kg) to Australia $12.20 AUD

12" shipped Australia Post (with tracking / over 1kg up to 5Kg) to Australia - $15.45 AUD

 

Overseas

Let's face it, shipping from Australia is not cheap, below are typical costs for shipping. From April 2017 we now offer international services with DHL. They are much more cost-effective than Australia Post. However, if you wish to ship internationally with Australia Post, please advise.

 

International Orders will be sent by DHL in most cases (CD/7" via Australia Post), we will offer the cheapest option for you. Orders over $100 value must be sent registered, insured or via a means where the parcel can be tracked to delivery. International orders are picked up once a week (Generally Fridays) by DHL. Typically a double LP will be $26-$28 but the final total depends on the packaged weight. Please wait for an invoice.

 

7" shipped Australia Post (no insurance) to USA - $13.50 AUD + $4.00 each additional

7" shipped Australia Post (no insurance) to Canada - $13.50 AUD + $4.00 each additional

7" shipped Australia Post (no insurance) to Mexico - $13.50 AUD + $4.00 each additional

7" shipped Australia Post (no insurance) to South America - $13.50 AUD + $4.00 each additional

7" shipped Australia Post (no insurance) to UK & Europe - $13.50 AUD + $4.00 each additional

7" shipped Australia Post (no insurance) to Japan & Asia - $13.50 AUD + $4.00 each additional

 

For LPs less than 500g packaged weight. (Please ask for further estimates)

12" shipped DHL with Tracking to New Zealand - $16.00 AUD

12" shipped DHL with Tracking to China - $22.00 AUD

12" shipped DHL with Tracking to Japan - $22.00 AUD

12" shipped DHL with Tracking to Hong Kong - $22.00 AUD

12" shipped DHL with Tracking to Canada - $24.00 AUD

12" shipped DHL with Tracking to United States - $24.00 AUD

12" shipped DHL with Tracking to United States Minor Outlying Islands - $24.00 AUD

12" shipped DHL with Tracking to France - $24.00 AUD

12" shipped DHL with Tracking to Germany - $24.00 AUD

12" shipped DHL with Tracking to Ireland - $24.00 AUD

12" shipped DHL with Tracking to Netherlands - $24.00 AUD

12" shipped DHL with Tracking to Norway - $24.00 AUD

12" shipped DHL with Tracking to Spain - $24.00 AUD

12" shipped DHL with Tracking to Sweden - $24.00 AUD

12" shipped DHL with Tracking to Switzerland - $24.00 AUD

12" shipped DHL with Tracking to United Kingdom - $24.00 AUD

 

CD shipped Australia Post (no insurance) to USA - $13.50 AUD

CD shipped Australia Post (no insurance) to Canada - $13.50 AUD

CD shipped Australia Post (no insurance) to Mexico - $13.50 AUD

CD shipped Australia Post (no insurance) to South America -$13.50 AUD

CD shipped Australia Post (no insurance) to UK & Europe - $13.50 AUD

CD shipped Australia Post (no insurance) to Japan & Asia - $10.00 AUD

 

In some instances, CD's can be shipped without jewel cases for cheaper freight costs.

If your country is not listed please ask for a price for shipping.

No shipping to Italy, Russia, Brazil or African continent due to previous issues. Sorry.

We take no responsibility for paying any associated customs/import fees or taxes for orders sent to you. Please don't ask to adjust values for customs purposes.

We will send records outside the sleeve if it is not sealed to avoid seam splits. If the LP is sealed we will send "as is" but you can request for us to unseal the LP and send it outside the sleeve.

Please note: some premium pressed LP's (that typically weigh more than 500g when packaged) like 180g pressings, mobile high fidelity, double or triple LPs, heavyweight vinyl in multi-fold covers, may have posters or art prints. These will possibly weigh more than 500g once packaged so may cost more to post, if you are unsure of the title you are ordering please ask and I can provide a postage estimate.